The iFISH Store

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Healthy Aquarium & Pond Fish At Your Door

The iFISH Store brings you the leading selection of freshwater aquarium and pond fish for aquarists. Build your tank with a wide variety of colorful fish including discus, cichlids, goldfish, and koi.

With the iFISH, you’ll always get next-day shipping (following quarantine) and our live arrival guarantee.

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Top Sellers at The iFISH Store

Frequently Asked Questions

Questions? Concerns? Check out our FAQs below:

How soon after my order is placed will I receive my fish?
When Will I get my order?

You will typically receive your order in 7-10 business days.

Why does it take so long to get my fish?
Before shipment, we quarantine all fish for at least 24-48 hours. During this period, we closely monitor the fish to make sure they are healthy. We also do not feed them during this time in order to 'clean out' their digestive system and limit their ability to soil the water. This lessens the chance of fish dying in transit due to poor water quality. Once the quarantine process is completed, your fish will then be packed and shipped via FedEx Next Day Delivery on the next Monday, Tuesday, Wednesday or sometimes Thursday (depending on your location) - whichever comes first. In most cases, we do NOT ship Friday or Saturday.
What shipping carrier do you use?
We ship via FedEx.
Why am I paying for FedEx Next Day Delivery and receiving my fish in 7 business days?
The primary reason we choose to ship Next Day Delivery is to limit the time the fish spend in transit to minimize their stress so you can receive them as healthy as possible and ready for acclimation. We do not ship Next Day Delivery so that you are able to receive your fish the day after you order them. This is a very common misconception and we hope this clarifies this often asked question.
Why is shipping so expensive?
If you were to check Next Day shipping on a package that weighs 6-7 pounds and measures a minimum of 7" x 7" x 7" (this is the typical size on our smallest order), you will find that it is quite costly. Once we include the cost of shipping materials, we make no profit on our shipping fee. In comparison with other online tropical fish sellers, our shipping fee is extremely competitive. You may find a seller with lower shipping fees but take a look at what the pricing is on their fish. We ask that you take the time to do a comparison between our shipping fee, pricing on our fish compared to other sellers, our customer reviews and make your decision based on what you find.
I placed an order...where is my shipping information?
When you place an order with us, you will receive an Order Confirmation Email immediately after your purchase and a Shipping Notification Email on the day we ship your order. The Shipping Notification Email will include Tracking information. Please note that there will be several days in between the receipt of these emails.
How do you pack the shipment?
Fish are packed in insulated boxes, with clean water and pure oxygen. Heat packs or cool packs are added at no additional cost when necessary. We have had extreme cases where packages have been delayed and still survived. While we would never intentionally put our fish in that situation, delays are sometimes inevitable. For that reason, we take the utmost care in how we package our fish.View full description of the process we use to pack live fish for shipment. .
Some or all of my fish arrived dead - what do I do?

In the unlikely event that you receive a perished fish, we have a Live Arrival Guarantee and you can choose to receive a credit on a future order or a refund. In order to receive the credit or refund, we require:

  • ● A clear picture within 2 hours of delivery of the perished fish. Please remove the fish from the bag and take a photo of the fish on a flat, white surface. Ideally, a paper towel or the cover of the delivery box can be used for this purpose. Email the photo to us at: info@theiFISHstore.com.
    (Note: The 2-hour window means you must send the information within 2 hours of receiving your fish. We will get back to you as soon as possible but it may not be within that 2-hour window. Nevertheless, we will honor our Live Arrival Guarantee.)
  • ● You were home to receive your fish on the first delivery attempt. Please note that we do not refund shipping costs.
Will you refund shipping if there is a problem with my order?
All shipping fees are non-refundable. NO EXCEPTIONS.
If something is wrong with my order, will you ship new fish to me?
NO. We do not reship orders or fish. Guarantees are processed through store credit or refund ONLY. We are happy to assess a store credit or refund on a case-by-case basis.
How do I receive my fish from The iFISH Store if I live in another state?
Once your fish order has been prepared for shipment, you will receive a tracking number by email. We package them with pure oxygen and pack them in insulated boxes. It is best to have someone home when the fish arrive, so that your package does not sit outside your door in the hot or cold weather.
What type of tank preparation do I have to do for the fish that I've ordered?
Once you have done your research on the fish that you want to buy, you need to make sure that you have the proper environment for your fish to live in. That means having a healthy, cycled tank for them to go into. Always use aged aquarium water with healthy bacteria in it.
How do I introduce my new fish to my aquarium?
We provide a step-by-step Acclimation Guide with each shipment. You can also find this Acclimation Guide on our site at www.theiFISHstore.com/pages/acclimation-guideline.
I just received my fish and they don't look like the pictures on the website. Why?
Most pictures are taken with adult fish who are showing their maximum color and size potential. Any fish that was just shipped will be stressed. Allow a day or two (or occasionally more) for the fish to acclimate to their new environment - their color will return. This stress can also affect a fish's appetite. They may not eat for the first day or two. Be careful to not overfeed during this period, as uneaten food will rot and diminish the water quality.

High-Quality Fish For Your Home Aquarium

From seasoned aquarists to those who are just getting started, The iFISH Store has freshwater aquarium fish and pond fish for every level. Create a beautiful tank today! Browse the wide selection of healthy fish only at The iFISH Store.

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