QUARANTINE & SHIPPING

SEE Our Acclimation Guide

The iFISH Store Takes Aquatic Life Seriously

• Vast Collection of freshwater and pond fish
• Strict importation standards
• State-of-the-art facility
• Rigorous quarantine and shipping practices

QUARANTINE

Once your order is placed and we select your fish, they are quarantined for at least 24-48 hours. During this period, we closely monitor the fish to make sure they are healthy.

During the quarantine period, the fish are not fed the final 12 hours prior to shipping to help clean out their digestive system and limit their ability to soil the water. This lessens the chance of fish dying in transit due to poor water quality.

HEALTHY FISH AT YOUR DOORSTEP

The iFISH Store has been helping aquarists create freshwater aquariums and ponds spanning two decades! It’s our top priority to safely deliver healthy and thriving fish to your doorstep! Learn more about our quarantine and shipping standards.

SHIPPING VIA FEDEX

Once the quarantine process is completed, your fish will then be packed following our Standard Packing Procedure outlined below. We then arrange for shipment via FedEx Next Day Delivery at a standard rate of $39.99 per shipment on all orders regardless of size or destination within the Continental United States.

Your order will be shipped out the following Monday, Tuesday, Wednesday, or sometimes Thursday (depending on your location) — whichever comes first. In most cases, we do NOT ship on Friday or Saturday.

At The iFISH Store, our top priority is ensuring that we provide you with good healthy fish by following a set process to meet that priority and our live arrival guarantee.

LIVE ARRIVAL GUARANTEE

The iFish Store guarantees that your fish will be delivered alive and healthy. In the unlikely event that you receive a perished fish, do not worry. You can choose to receive a credit on a future order or a refund.

In order to receive the credit or refund, we require a clear picture within two hours of the first delivery attempt. Please remove the perished fish from the shipping bag and place it on a white background. Email the photo to us at info@theifishstore.com.

Please Note: The 2-hour window means you must send the information within two hours of receiving your fish. We will get back to you as soon as possible but it may not be within that 2-hour window. Nevertheless, we will honor our Live Arrival Guarantee.

Additionally, in order to receive the Live Arrival Guarantee, you must be home to receive your fish on the first delivery attempt.

We do not refund shipping costs.

Receive Alive And Healthy Fish The First Time With The iFISH Store!

The iFISH Store goes to great lengths to ensure that you receive thriving fish at your doorstep, every time. To learn more about our facility or quarantine and shipping methods, reach out and connect with The iFISH Store today.
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